- If you wish to return the product after receiving it, please contact us([email protected]) first and let us know why you need to return it. If it is not a quality issue, you will be responsible for the return shipping fee. If it is a handmade product, there may be some defects, please understand. If the product has quality problems, please contact us first and send us photos of the product with quality problems so that we can discuss how to solve the problem together. If you still need to return the product, you can return the ordered products to us within 14 days of receiving the order.
- If you wish to return your items, but for some reason you are unable to return them to us, then we will decide at our discretion whether to return the items.
- All returned items will be inspected. They must be new, unused and in original condition. Any incomplete, damaged, worn or dirty returned products will not be accepted.
- To return an item, please contact us at [email protected]. Items returned without our consent will not be accepted.
- Once we reach an agreement on return and refund, you can send the goods back to us. We will check whether the goods are intact within 3 working days after receiving the goods and then decide whether to refund. If there is no problem with the goods, we will initiate a refund and the refund will be returned to your payment account via the original route. It usually takes about 3 working days to arrive in your account. If you have not received it, you can contact the bank to which your account belongs to inquire about the situation.
Same policy as above for exchange.